Refund policy

Try ClinicCue properly before paying, and cancel whenever you like.

Free month

Your first month is free and needs no card. Nothing is charged before it ends.

Cancel any time

Cancel from the Billing page whenever you like. You won't be charged again, and ClinicCue keeps working until the end of the month you have already paid for.

Your first payment

If ClinicCue isn't right for you, email [email protected] within 14 days of your first paid charge and we'll refund it in full.

Later payments

Monthly payments after the first aren't refunded for partly used months. If you were charged by mistake, or something went wrong on our side, tell us and we'll put it right.

How refunds are paid

Our payment provider Creem processes refunds to the card you paid with. They usually appear within 5 to 10 working days, depending on your bank.