Terms of service

These terms apply when a healthcare practice uses ClinicCue. Please read them with our privacy and refund policies.

1. Who you're agreeing with

ClinicCue is provided by ClinicCue, South Africa (“ClinicCue”, “we”). “You” means the practice that creates the account, and the person accepting these terms confirms they may act for it.

2. The service

ClinicCue sends WhatsApp appointment reminders to your patients, records their replies, and shows them to your team. It works alongside your own practice software and is not a medical records system. Features marked “soon” are not yet available.

3. Your responsibilities

• Only add patients who have agreed to receive appointment reminders, and keep that agreement on record.
• Only add the information reminders need. Don't enter clinical notes, treatments or other health information.
• Keep logins private, give each team member their own login, and remove people who leave.
• Use ClinicCue lawfully, including privacy law and WhatsApp's rules. No marketing, spam or unrelated messages.

4. Plans, free month and payment

• New practices get their first month free, without a card. Nothing is charged before the free month ends.
• After that, plans are billed monthly in US dollars at the price shown when you subscribe, through our payment provider Creem, which acts as merchant of record and handles sales tax and VAT.
• Each plan includes a monthly allowance of WhatsApp messages. If you go over, reminders keep going; if it happens two months running we'll talk to you about the right plan.
• If the free month ends without a plan, or a payment fails and isn't fixed, reminders pause after a short grace period. Your information is kept, and everything resumes once you pay.
• Founding pricing (50% off for life for the first 20 practices to subscribe) lasts as long as that subscription stays active.

5. Cancelling

You can cancel any time from the Billing page. You won't be charged again. See the refund policy.

6. Availability

We work hard to keep ClinicCue running and reminders on time, but we can't promise it will never be interrupted, and message delivery also depends on WhatsApp and mobile networks. Reminders support your practice; they don't replace your own scheduling and follow-up.

7. Liability

To the extent the law allows, ClinicCue isn't liable for indirect losses such as lost income from missed appointments, and our total liability in any 12 months is limited to the fees you paid us in that period. Nothing in these terms limits rights you have under the Consumer Protection Act or other law that can't be excluded.

8. Ending the service

We may suspend or close an account that breaks these terms, for example by messaging people without consent. If ClinicCue ever closes, we will give at least 30 days' notice and let you export your information.

9. Changes and law

We'll give at least 14 days' notice by email of material changes to these terms. South African law governs them.

10. Contact

Questions about these terms: [email protected].